FAQs
Find your answers here
How does an electric arc lighter work?
Electric arc lighters use plasma technology to create a high-intensity arc of electricity, which generates heat to ignite objects like candles, stoves, and more.
Is electric arc lighters safe to use?
Yes, they are designed with safety features like a child-lock, automatic shut-off, and no open flames, making them safer than traditional lighters.
How do I recharge my lighter?
Connect the included USB cable to a power source like a laptop, power bank, or wall adapter. A full charge typically takes 1-2 hours.
Can it be used to light all types of items?
Yes, electric arc lighters are versatile and can ignite candles, stoves, BBQs, fireworks, and more.
Does it produce any harmful fumes?
No, the lighter is smokeless and smell free, making it eco-friendly and safe for indoor use.
Is it windproof?
Absolutely! The electric arc is unaffected by wind, making it perfect for outdoor use in any weather.
What should I do if the lighter doesn’t work?
Ensure it’s fully charged and check for any dirt or debris on the electrodes. If the problem persists, contact customer support.
Who can I contact for additional support?
Our customer care team is available 24/7! You can reach us at contact.solvex365@gmail.com.
How long does shipping take?
Orders are processed within 5-7 business days, with delivery within 72 hours for most locations.
What is the return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, please contact our customer support team for assistance.
Couldn’t Find Your Answer?
Discover the answers you seek with our expertly curated selection. Find solutions to your most pressing questions.